So what does Business Process Management mean, then?

Perhaps to the younger generation, the acronym BPM is more associated with the art of the DJ – ‘beats per minute’ – but to those who are perhaps better left near the bar than the dance floor, it means ‘Business Process Management’. It’s easy to see this as the province of the larger organisation, or the enterprise, but any operation can benefit from BPM....

Read More

Oh No! Not another set of charts …

That must have been the regular cry in the office.  Reports needed to be produced on a regular basis, with charts that involved some fairly complicated calculations – demographic data and benchmarks and all that sort of thing. Originally, this was done largely by hand.  The data sat in several databases, and was extracted, filtered, pivoted and everything else that was necessary to get it...

Read More